Refund policy

Returns & Refund Policy

Last updated: September 2026

At TOVIA™, we want every customer to feel confident when placing an order. Because we sell intimate apparel, we maintain strict hygiene standards to protect the health, safety and experience of all our customers.

1. TOVIA™ Jelly Lift Bras — Final Sale

Due to the intimate nature of our products and for health, hygiene and customer-safety reasons, all TOVIA™ bras are non-returnable and non-exchangeable for change-of-mind, sizing, fit or personal preference once supplied to the customer.

This applies to the TOVIA™ Jelly Lift Bra and any other bra or intimate apparel product sold by TOVIA™.

We therefore do not accept returns or exchanges where the reason is:

  • Incorrect size selected by the customer
  • The bra does not fit as expected
  • Change of mind after purchase
  • Preference for a different size or colour
  • The product is no longer wanted
  • Personal preference regarding fit, shape or level of support
⚠️ Important Hygiene Notice Bras are intimate garments that come into direct contact with the body. For this reason, we cannot accept previously supplied bras back into stock where the reason for return is sizing, fit, preference or change of mind.

2. Please Confirm Your Size Before Purchasing

Customers are responsible for selecting the appropriate size before completing their purchase.

We strongly recommend reviewing our TOVIA™ Jelly Lift Max Measurement Chart before ordering. Please carefully compare your usual bra size and measurements with the information provided on our website.

If you are between sizes, please carefully review the measurement chart before completing your purchase.

Once your bra has been supplied, we cannot accept a return or exchange simply because the selected size does not fit as expected.

3. ToteLoop Bags, Charms & Accessories

Our ToteLoop bags, bag charms and eligible accessories may be returned in accordance with the conditions outlined below.

To qualify for a return, the item should generally be:

  • Unused and in its original condition
  • Free from damage, stains, odours or signs of use
  • Returned with its original packaging where applicable
  • Returned with all original accessories or components
  • Accompanied by the relevant order information

Items that have been used, damaged, altered or returned without required components may not qualify for a refund or exchange.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged on arrival, defective, incorrect or materially different from what you ordered, please contact TOVIA™ as soon as reasonably possible.

Please provide your order number together with clear photographs or relevant information showing the issue. We will assess the matter and, where applicable, provide the appropriate remedy in accordance with applicable consumer law.

5. Refunds

Approved refunds for eligible products will be processed using the applicable original payment method, subject to the circumstances of the return and applicable consumer-law requirements.

TOVIA™ bras are not eligible for change-of-mind, sizing, fit or preference-based refunds or exchanges.

This does not exclude or limit any statutory consumer rights that may apply where a product is defective, unsafe or otherwise subject to a mandatory remedy under applicable law.

6. Final Sale Acknowledgement

By purchasing a TOVIA™ bra, you acknowledge that you have had the opportunity to review the available sizing information and understand that bras are intimate apparel subject to our strict hygiene-based return and exchange policy.

Before You Place Your Order Check your size  →  Review the measurement chart  →  Confirm your colour and size  →  Place your order

7. Our Commitment

This policy exists to maintain a high standard of hygiene and to protect the health and safety of our customers. We appreciate your understanding that intimate apparel requires different return considerations from non-intimate products such as bags and accessories.

TOVIA™ reserves the right to assess individual return requests in accordance with this policy and applicable South African consumer law. Nothing in this policy is intended to remove or restrict a consumer right that cannot lawfully be excluded or limited.