1. Access and Account

By using our website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have given consent for any minor dependents to use this website.

You agree that all information you provide, including your email address, billing details, payment details, and shipping information, is accurate, current, and complete.

You are responsible for maintaining the security of your account information and for all activity under your account.

2. Our Products

We make every effort to display our products as accurately as possible. However, product colours, appearance, texture, dimensions, packaging, and finishes may vary slightly depending on your device screen, lighting conditions, product batches, or supplier updates.

All product descriptions, pricing, availability, and images are subject to change without notice.

We reserve the right to discontinue, limit, or modify any product at any time.

3. Orders

When you place an order with Tovia™, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

Your order is only accepted once payment has been successfully received and processed.

Please review your order carefully before submitting it, as we may not be able to accommodate cancellations or changes after processing begins.

Purchases are intended for personal use and not for unauthorised commercial resale or export.

4. Pricing and Payments

Prices, discounts, promotions, and product offers are subject to change without prior notice.

The price charged will be the price shown at the time your order is placed.

Unless otherwise stated, prices may exclude any applicable charges that are clearly disclosed during checkout.

You agree to provide accurate and complete payment information. By placing an order, you confirm that you are authorised to use the selected payment method.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Tovia™ provides free nationwide delivery within South Africa unless otherwise stated on a specific product or promotion.

Delivery timeframes are estimates only and are not guaranteed. Tovia™ is not responsible for delays caused by couriers, remote delivery areas, public holidays, weather conditions, strikes, incorrect customer information, or circumstances outside our reasonable control.

Once an order has been handed over to the courier, delivery is managed according to the courier's procedures.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy.

We reserve the right to inspect returned items before approving a refund, exchange, replacement, or other remedy.

Return shipping costs, where applicable, may be the responsibility of the customer unless otherwise required by applicable law or where the product is confirmed to be defective, damaged, or incorrect.

7. Intellectual Property

All website content, including text, graphics, logos, product names, images, videos, design elements, photographs, and branding, belongs to Tovia™ or its licensors.

You may not copy, reproduce, modify, distribute, display, sell, or exploit any part of our website or brand without prior written permission.

The Tovia™ name, logo, slogans, product names, and branding are protected brand assets and may not be used without consent.

8. Optional Tools and Third-Party Services

Our website may include tools, apps, payment gateways, courier integrations, analytics services, or other services provided by third parties.

These tools are provided on an "as is" and "as available" basis. We are not responsible for the operation, accuracy, availability, or performance of third-party services.

Your use of third-party tools is at your own discretion and may be subject to their own terms and policies.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for reviewing or evaluating their content, policies, accuracy, or security.

If you access third-party websites, you do so at your own risk.

10. Relationship with Shopify

Tovia™ is powered by Shopify, which enables us to operate our online store and provide services to you.

All purchases made through our store are transactions directly between you and Tovia™. Shopify is not responsible for any product, order, delivery, damage, loss, or customer service issue related to purchases from Tovia™.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed by Tovia™, Shopify, payment providers, courier partners, and other service providers required to fulfil your order and operate our store.

12. Feedback, Reviews and Submissions

If you submit reviews, feedback, suggestions, photographs, comments, videos, or other content to Tovia™, you grant us permission to use, reproduce, publish, display, and share that content for business, marketing, and promotional purposes.

You confirm that your submissions are accurate, lawful, and do not violate the rights of any third party.

We reserve the right to edit, remove, or refuse any content at our discretion.

13. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, even after an order has been placed.

14. Prohibited Uses

You may not use our website or services:

• For unlawful purposes;
• To violate any applicable laws or regulations;
• To infringe our intellectual property rights or those of others;
• To submit false, misleading, abusive, or harmful content;
• To upload viruses, malware, or harmful code;
• To scrape, copy, or exploit website content without permission;
• To interfere with the security, performance, or operation of our website;
• To impersonate another person or business.

We reserve the right to restrict, suspend, or terminate access if these Terms are violated.

15. Termination

We may terminate or restrict your access to our website or services at any time, without notice, if we believe you have violated these Terms or used our services improperly.

Any obligations that should reasonably survive termination will continue to apply.

16. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis unless expressly stated otherwise.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

Product appearance, colour, texture, sizing, capacity, and performance may vary slightly depending on the product, manufacturing batch, lighting, screen settings, and individual use.

17. Limitation of Liability

To the fullest extent permitted by law, Tovia™, its owners, employees, partners, suppliers, service providers, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.

Our total liability, where legally applicable, will be limited to the amount paid by you for the relevant product or order.

18. Indemnification

You agree to indemnify and hold harmless Tovia™, Shopify, and our service providers from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms, misuse of our website, violation of law, or infringement of any third-party rights.

19. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary, and the remaining Terms will remain valid and enforceable.

20. Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies referenced on our website, form the entire agreement between you and Tovia™ regarding your use of our services.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written consent.

We may transfer, assign, or delegate our rights and obligations without notice or consent where reasonably necessary for business operations.

22. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes relating to these Terms, our website, or purchases from Tovia™ will be subject to the applicable courts and dispute resolution processes in South Africa.

23. Changes to These Terms

We reserve the right to update, amend, or replace any part of these Terms at any time by publishing the updated version on this page.

Your continued use of our website after changes are published means you accept the updated Terms.